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Thank you for visiting our e-learning course shop. We have carefully selected these e-learning courses just for you. "You can buy just what you need, just when you need, to help you keep ahead in the busy lifestyles we

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This e-learning course will teach you: How to record complaints and compliments Which processes to follow How to deal with and resolve complaints How to learn from complaints and compliments This course is aimed at people who will be handling complaints and compliments. It teaches you not only how to deal with complaints, but why maintaining good customer service will lead to a good reputation, and why this reputation is important. It covers important protocols and resources such as the Customer Feedback Team, Customer Feedback Policy and Expressions of dissatisfaction. This course is aimed at the housing sector. This course uses a  variety of interactive and graphical techniques to engage the learner. It uses the e-learning meets corporate video approach with video presenters in virtual 3D worlds.  The course is customisable in the Cloud for orders totaling over 100 licences of any course. Read More

Introduction This module introduces the key elements of conducting an appraisal. It focuses on the planning and preparations that are required before an appraisal takes place. Course chapters Preparing for an appraisal In this section you will cover preparing the paperwork, selecting an appropriate environment and making time for appraisal. During the appraisal Recognise strengths and potential areas for improvement, identify development opportunities and setting goals. After the appraisal In this section you will cover completing the paperwork and making the training happen. Who will it benefit? This course will benefit individuals who carry out staff appraisals and are looking to build their confidence and effectiveness in this essential skill. How it works? Conducting appraisals is delivered online as an interactive course to each trainee on their computers, or portable device at any internet enabled location. The interactive course is engaging, informative and exciting to use. Using up-to-date, modern graphical images, users will be faced with a selection of interactive elements and mini quizzes to test their knowledge. Users will receive informative advice and guidance and will be tested on their understanding of the subject at the end of the course by completing the compulsory self-test. This course also features a risk checklist which asks the user a series of questions relating to their current working environment. Our view... This is an engaging 40-45 minute course. It teaches you about how to conduct appraisals - how to identify the need for an appraisal, how to conduct that appraisal, and how to deal with the outcomes of an appraisal. Ideal for anyone who wants to improve and strengthen their organisation. Read More

Introduction A confined space is any place, including any chamber, tank, vat, pit, pipe well or other similar place in which, by virtue of its enclosed nature, there arises a reasonably foreseeable unspecified risk. This course will help you identify the key dangers and risks of a confined space. Course Overview At the end of the course, trainers will: » Define a confined space » State the legal requirements » Identify the key dangers and risks » Take appropriate action to promote safe working in confined spaces » Implement adequate and suitable emergency procedures before working in confined spaces. Course chapters 1. An introduction to confined spaces Learn how to identify confined spaces including the dangers and how to assess the risks when they are identified. 2. Safe working in confined spaces Safe systems of work, testing the air, gas purging and other communication. 3. Emergency Procedures Discover all about rescue and resuscitation equipment, emergency arrangements and working with emergency services. Who will it benefit? This course will benefit those who work within confined spaces and want to take appropriate action to promote safe working in confined spaces. Read More

This course by e-Learning WMB utilises the e-learning meets corporate video approach with video presenters in virtual 3D worlds.  The course is customisable in the Cloud for orders totaling over 100 licences of any course. Read More

Introduction Hazardous substances can threaten short or long term health. There are thousands of accidents every year involving hazardous substances. This course is designed to raise awareness of the key points in the safe handling and use of hazardous substances that could harm you or your colleagues. Course chapters Defining COSHH What is COSHH, and what are employers & employees responsibilities regarding COSHH Identifying hazards and assessing risks How to conduct and recognise what the key role of a COSHH Assessment is Exposure and control measures Becoming aware of key exposure routes and workplace exposure limits Personal protective equipment (PPE) Learn about the different types of PPE and how to use relevant PPE in the workplace Other factors Monitoring and health surveillance, COSHH information, training and instruction and what to do in case of an emergency. Who will it benefit? This training course is suitable for all those with responsibility for using, handling, transporting and storing hazardous substances. How it works? COSHH is delivered online as an interactive course to each trainee on their computers, or portable device at any internet enabled location. The interactive course is engaging, informative and exciting to use. Using up-to-date, modern graphical images, users will be faced with a selection of interactive elements and mini quizzes to test their knowledge. Users will receive informative advice and guidance and will be tested on their understanding of the subject at the end of the course by completing the compulsory self-test. This course also features a risk checklist which asks the user a series of questions relating to their current working environment. Our view... This is an interactive course which lasts 35-40 minutes.This course teaches you about the Control of Substances Hazardous to Health and the associated procedures and guidelines. It is therefore essential to anyone working with hazardous substances and teaches you what you need to know without teaching you anything that you don't! Read More

Introduction Every year, thousands of workers are made ill by hazardous substances, contracting lung disease, asthma, cancer and skin diseases such as dermatitis. This course is designed to raise awareness of the key points in the safe handling and use of hazardous substances that could harm you or your workmates. Course chapters Introduction Find out where different examples of COSHH can be found in everyday tasks. Identifying hazards & risks Learn about data sheets, COSHH assessments and new warning symbols. Exposure routes, limits & control measures Dealing with exposures to COSHH and the hierarchy of control, including elimination, substitution, modification control measures & PPE. Surveillance, accidents & emergencies This section covers health surveillances, dealing with emergencies and disposal of hazardous substances. Who will it benefit? This training course is suitable for all those with responsibility for using, handling, transporting and storing hazardous substances. How it works? COSHH is delivered in a video format. It is entertaining, informative and professionally produced. The video courses are tracked with the Learning Management System in exactly the same way as the interactive courses and are fully reportable ensuring that all training is logged within the system. This video course also features the risk checklist and self-test to ensure user understanding and easy identification of high risk employees. Our view... This is a video which lasts for 19 minutes. It teaches you about the Control of Substances Hazardous to Health and how these hazardous substances can damage you and your employees. It's a fun and professional video which makes it really valuable! Read More

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