Changing Difficult Behaviour

1 module


David Patterson

14 Oct 2013



By getting someone to see that their way is not the best way is far more effective, and constructive in the long term, than simply telling them to change. This elearning video course contains two videos, each showing how to deal with different behaviours that are having a negative effect on the team.

In the first scenario the employee is getting defensive reactions from people because she is simply going about things in the wrong way; she is far too direct. In the second video the manager helps the employee look at the root cause of her behaviour, which is based on the wrong assumption about how she should manage information. 

This elearning video cause will show managers how to get a change in behaviour with a fair and constructive approach.

Our view.....the e-learning videos that form the core of this course are beautifully produced and will resonate. In addition they will help you prepare for these difficult conversations, along with some useful additional practical advice from HR expert Judith Elliott.  


  1. Structure the discussion to be positive and fair
  2. Look for the cause and not simply deal with the effect
  3. Use good open questions
  4. Agree a way forward


By completing/passing this course, you will attain the certificate Learning Light Certificate

Getting Someone To See - that their way is not the best way
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Added over 4 years ago, by Kerry
Great- well done.
Added over 5 years ago, by Richard
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