Changing Difficult Behaviour

Content
1 module

Rating

Instructor
David Patterson

Released
14 Oct 2013

Price
£25.00

Description

By getting someone to see that their way is not the best way is far more effective, and constructive in the long term, than simply telling them to change. This elearning video course contains two videos, each showing how to deal with different behaviours that are having a negative effect on the team.

In the first scenario the employee is getting defensive reactions from people because she is simply going about things in the wrong way; she is far too direct. In the second video the manager helps the employee look at the root cause of her behaviour, which is based on the wrong assumption about how she should manage information. 

This elearning video cause will show managers how to get a change in behaviour with a fair and constructive approach.

Our view.....the e-learning videos that form the core of this course are beautifully produced and will resonate. In addition they will help you prepare for these difficult conversations, along with some useful additional practical advice from HR expert Judith Elliott.  

Objectives

  1. Structure the discussion to be positive and fair
  2. Look for the cause and not simply deal with the effect
  3. Use good open questions
  4. Agree a way forward

Certificate

By completing/passing this course, you will attain the certificate Learning Light Certificate

1
Getting Someone To See - that their way is not the best way
{{ vm.helper.t('reports.module') }}
 
Added over 4 years ago, by Kerry
Great- well done.
 
Added over 5 years ago, by Richard
Please note: Our courses are available for you to use for up to 30 days from the time and day of your purchase, unless otherwise stated.

Some individual e-learning courses may be available for longer.

The Expiry date will be clearly shown upon enrolment.

Please Note: Once the e-learning course is purchased it will be delivered to you immediately. 

We do not offer refunds or cancellations.

For full details see our terms and conditions.

Shopping Cart

Your cart is empty